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FAQs
How do i become a customer?
Click here to complete the “New Customer Request” form. Along with the request form, you will be asked to submit your Certificate of Business and state-appropriate tax forms.
I forgot my password, what do I do?
Click here or click the “forgot password” link on the sign-in screen. Then you will have options to reset your password.
How do I track my order?
Order tracking is available in here. Or contact Customer Care for an update.
How do I request an RA (Return Authorization)?
Click here to begin the returns process.
How do I get free shipping?
Any order shipping via FedEx Ground with an Order Total over $300 qualifies for free shipping.
How much is shipping?
Order Total of less than $300 = $40 Flat Rate Shipping
Order Total over $300 = FREE Shipping
Returns
We will gladly replace merchandise or provide a refund if the order has shortages, damages, or for items no longer needed.
Return/Refund Policy
- Claims for damages or shortages must be made within 10 days of receipt of the order.
- Requests for returns must be made within 30 days from date of shipment and returned in the original packaging.
- Closeout merchandise may not be returned; all sales final.
- Decorated, Wool and Sublimated products may not be returned including third party shipments.
- Returns are subject to a 25% restocking charge.
- All returns require a Return Authorization. To request a return, call Customer Care at 800-237-6695 or fill out the form below.
- Returned merchandise must be received within 30 days of receiving the Return Authorization.
- Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.
Return Authorization Form
To request a Return Authorization, please enter the information requested below and a Customer Care specialist will respond back as soon as possible.
Samples
Sample pricing is offered for 1 piece per style/color and does not apply to full-size runs. To request a sample, please enter the information requested in the form below. A Customer Care specialist will enter your order and will contact you with any questions that should arise.
*12 Piece maximum. Discontinued items do not apply to sample policy.
FAQs
How do i become a customer? +—
Click here to complete the “New Customer Request” form. Along with the request form, you will be asked to submit your Certificate of Business and state-appropriate tax forms.
Forgot my password +—
Click here or click the “forgot password” link on the sign-in screen. Then you will have options to reset your password.
How do I track my order? +—
Order tracking is available in Order History under My Account or you can contact Customer Care for an update.
How do I request an RA? +—
Click here to begin the returns process.
How do I get free shipping? +—
Any order shipping via UPS Ground with an Order Total over $200 qualifies for free shipping.
How much is shipping? +—
Order Total of less than $200 = $15 Flat Rate Shipping
Order Total over $200 = FREE Shipping
Returns
We will gladly replace merchandise or provide a refund if the order has shortages, damages, or for items no longer needed.
- Claims for damages or shortages must be made within 10 days of receipt of the order.
- Requests for returns must be made within 30 days from date of shipment and returned in the original packaging.
- Closeout merchandise may not be returned; all sales final.
- Decorated, Wool and Sublimated products may not be returned including third party shipments.
- Returns are subject to a 15% restocking charge.
- All returns require a Return Authorization. To request a return, call Customer Care at 800-237-6695 or fill out the form below.
- Returned merchandise must be received within 30 days of receiving the Return Authorization.
- Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.
request a return authorization
Samples
Sample pricing is offered for 1 piece per style/color and does not apply to full-size runs. To request a sample, please enter the information requested in the form below. A Customer Care specialist will enter your order and will contact you with any questions that should arise.
*12 Piece maximum. Discontinued items do not apply to sample policy.
product data
Download full product data
Get Started
Image & Data Library (Online)
- Full product specifications
- Full size product images in every color
- Build your own product file
- Best used for:
- — Custom websites
- — Digital content
- — Printable sales material
Request Feed
Data, Inventory & Image Feed (FTP)
- Full product specifications
- Full size product images in every color
- Customize to e-commerce platform
- Best used for:
- — Include current inventory
- — Bulk upload to specific platforms
Contact Us
At Augusta Sportswear Brands, everything we do is motivated by our desire to provide the best experience possible for our customers. Our best-in-class Customer Care Center is available to help you Monday - Friday, from 8 am - 7 pm EST.
Let's get in touch
Please complete the form below and a Customer Care representative will be with you shortly.
Customer Care
800-237-6695
Spanish Ext: 6418
Fax: 888-432-9749
Hours: 8am-5pm EST
Mon-Fri
Return Address
Augusta Sportswear Canada Returns
137 Glasgow St
Unit 223
Kitchener, ON N2G 4X8
product data
Download full product data
Get Started
Content Store - Product Images and Data
- Full product specifications
- Full size product images in every color
- Build your own product file
- Best used for:
- — Custom websites
- — Digital content
- — Printable sales material
Request Feed
*Feed will not have account level discounts.
Data, Inventory & Image Feed (FTP)
- Full product specifications
- Full size product images in every color
- Customize to e-commerce platform
- Best used for:
- — Include current inventory
- — Bulk upload to specific platforms
*Feed will not have account level discounts.
