FAQs

How do i become a customer?

Click here to complete the “New Customer Request” form. Along with the request form, you will be asked to submit your Certificate of Business and state-appropriate tax forms.

I forgot my password, what do I do?

Click here or click the “forgot password” link on the sign-in screen. Then you will have options to reset your password.

How do I track my order?

Order tracking is available in Order History under My Account or you can contact Customer Care for an update.

How do I request an RA (Return Authorization)?

Click here to begin the returns process.

How do I get free shipping?

Any order shipping via UPS Ground with an Order Total over $200 qualifies for free shipping.

How much is shipping?

Order Total of less than $100 = $10 Flat Rate Shipping
Order Total of $100.01 – $200 = $15 Flat Rate Shipping
Order Total over $200 = FREE Shipping

view all of our FAQs

Returns

We will gladly replace merchandise or provide a refund if the order has shortages, damages, or for items no longer needed.

Return/Refund Policy

  • Claims for damages or shortages must be made within 10 days of receipt of the order.
  • Requests for returns must be made within 30 days from date of shipment and returned in the original packaging.
  • Closeout merchandise may not be returned; all sales final.
  • Decorated, Wool and Sublimated products may not be returned including third party shipments.
  • Returns are subject to a 15% restocking charge.
  • All returns require a Return Authorization. To request a return, call Customer Care at 800-237-6695 or fill out the form below.
  • Returned merchandise must be received within 30 days of receiving the Return Authorization.
  • Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.

Return Authorization Form

To request a Return Authorization, please enter the information requested below and a Customer Care specialist will respond back as soon as possible.

request a return authorization

Samples

Sample pricing is offered for 1 piece per style/color and does not apply to full-size runs. To request a sample, please enter the information requested in the form below. A Customer Care specialist will enter your order and will contact you with any questions that should arise.
*12 Piece maximum. Discontinued items do not apply to sample policy.

request a sample

FAQs

How do i become a customer? +

Click here to complete the “New Customer Request” form. Along with the request form, you will be asked to submit your Certificate of Business and state-appropriate tax forms.

Forgot my password +

Click here or click the “forgot password” link on the sign-in screen. Then you will have options to reset your password.

How do I track my order? +

Order tracking is available in Order History under My Account or you can contact Customer Care for an update.

How do I request an RA? +

Click here to begin the returns process.

How do I get free shipping? +

Any order shipping via UPS Ground with an Order Total over $200 qualifies for free shipping.

How much is shipping? +

Order Total of less than $100 = $10 Flat Rate Shipping
Order Total of $100.01 – $200 = $15 Flat Rate Shipping
Order Total over $200 = FREE Shipping

view all of our FAQs

Returns

We will gladly replace merchandise or provide a refund if the order has shortages, damages, or for items no longer needed.

  • Claims for damages or shortages must be made within 10 days of receipt of the order.
  • Requests for returns must be made within 30 days from date of shipment and returned in the original packaging.
  • Closeout merchandise may not be returned; all sales final.
  • Decorated, Wool and Sublimated products may not be returned including third party shipments.
  • Returns are subject to a 15% restocking charge.
  • All returns require a Return Authorization. To request a return, call Customer Care at 800-237-6695 or fill out the form below.
  • Returned merchandise must be received within 30 days of receiving the Return Authorization.
  • Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.

request a return authorization

Samples

Sample pricing is offered for 1 piece per style/color and does not apply to full-size runs. To request a sample, please enter the information requested in the form below. A Customer Care specialist will enter your order and will contact you with any questions that should arise.
*12 Piece maximum. Discontinued items do not apply to sample policy.

product data

Download full product data

Get Started

Image & Data Library (Online)

  • Full product specifications
  • Full size product images in every color
  • Build your own product file
  • Best used for:
    • Custom websites
    • Digital content
    • Printable sales material
Find product specifications like SKU, style, style name, UPC, size, and weight to include on your website. With the ability to download full size product images in every color. Our Data Library makes it easier for you to create your custom website, digital content, and printable sales material.

Request Feed

Data, Inventory & Image Feed (FTP)

  • Full product specifications
  • Full size product images in every color
  • Customize to e-commerce platform
  • Best used for:
    • Include current inventory
    • Bulk upload to specific platforms
We recognize the times are changing and that some of our best business partners have a strong digital playbook. We have created a standard data feed file to help you upload product information and images for each and every single SKU. The current information includes: Style #, Item #, Item Name, Brand, Item Description, Category, MSRP, Product Image, and more…

Contact Us

At Augusta Sportswear Brands, everything we do is motivated by our desire to provide the best experience possible for our customers. Our best-in-class Customer Care Center is available to help you Monday - Friday, from 8 am - 7 pm EST.

Let's get in touch

Please complete the form below and a Customer Care representative will be with you shortly.

Customer Care

800-237-6695

Spanish Ext: 6418

Fax: 888-432-8749

Hours: 8am-7pm EST
Mon-Fri

sales@augustasportswear.com

Return Address

Augusta Sportswear Returns
425 Park West Drive
Grovetown, GA 30813


Holloway Returns
600 N. Stolle Ave.
Sidney, Ohio 45365

Live Chat

Chat with us
Hours: 8am-7pm EST
Mon-Fri

Chat Now

product data

Download full product data

Get Started

Image & Data Library (Online)

  • Full product specifications
  • Full size product images in every color
  • Build your own product file
  • Best used for:
    • Custom websites
    • Digital content
    • Printable sales material
Find product specifications like SKU, style, style name, UPC, size, and weight to include on your website. With the ability to download full size product images in every color. Our Data Library makes it easier for you to create your custom website, digital content, and printable sales material.

Request Feed

Data, Inventory & Image Feed (FTP)

  • Full product specifications
  • Full size product images in every color
  • Customize to e-commerce platform
  • Best used for:
    • Include current inventory
    • Bulk upload to specific platforms
We recognize the times are changing and that some of our best business partners have a strong digital playbook. We have created a standard data feed file to help you upload product information and images for each and every single SKU. The current information includes: Style #, Item #, Item Name, Brand, Item Description, Category, MSRP, Product Image, and more…