General FAQs

How do I reach Customer Care? +

Customer Care is available 8am-7pm EST MON - FRI.
Hours may be reduced to 8AM to 6PM during non-peak season
Phone: 800-237-6695
Use 'Live Chat' below
Use the Contact Form on the Help page.

Can I place a single order for multiple brands? +

Yes, you can place a single order for all of our brands, but it may ship from more than one location. You could receive multiple invoices and credit card charges if you are a credit card customer.

How do I submit my order? +

You can submit your order by checking out at, by emailing, or by calling Customer Care.

How are back orders handled? +

The next available date will be given for out-of-stock items. Based on availability, when placing orders on the website, you can now select to have back orders ship as available and they can be tracked individually. If emailing your P.O. to, all orders will be shipped and backordered unless noted on the P.O. to ship complete.

Can I still get Fair and Simple shipping? +

Yes. Fair and Simple still applies to only standard UPS shipments shipped to a single contiguous US Address and 3rd Day Priority USPS for Puerto Rico, Alaska & Hawaii shipments. Orders shipped via air freight, special ground freight, and COD are not eligible for fair and simple freight.

How do I request a return authorization(RA)? +

To begin the returns process please click here.

Can I view my order history on the website? +

Yes, view your order history here, located under My Account at the top right of your screen. Order history prior to 2018 will not be available online. If you need information on previous orders, please contact Customer Care.

How do I track my order? +

Order tracking information is available via the automated shipping notification. Track your order here or by calling Customer Care.

Customer Info

How do I become a customer? +

Setting up a new customer account with Augusta Sportswear Brands is easy! Click here and you will be directed to a new page to complete the “New Customer Request” form. Along with the request form, you will be asked to submit your Certificate of Business and state-appropriate tax forms.

I forgot my password, what do I do? +

You can reset your password here or click the “forgot password” link on the login screen at the top right. Then you will have options to reset your password.

How do I edit my account information? +

Please email customer care at to request any account changes.

Do you offer a sample program? +

Yes, all sample orders are 50% net price and limited to one piece per style, color, and size. Please call Customer Care at 800-237-6695 or click here to place sample orders.

Do you offer a package program? +

Only High Five has a package program. Please click here to read more.

Do you have a sizing chart? +

Yes, view our Sizing chart here. To view product specific specs, please click the link provided on the product page.

Will there be one shipping fee if my order ships from different locations? +

With our new Fair and Simple shipping you will be able to order more than one brand and only be charged one shipment fee, even if it's shipping from multiple warehouses. Only when shipping expedited or COD will you have a shipping fee per delivery.

How does the volume discount apply? +

You can now get volume level discounting across all brands. Once you reach $3,000 or more you will receive an additional 5% off of your pricing level.
Wool, decoration, samples and discontinued items do not count toward the $3,000.


What is the return policy? +

We will gladly replace merchandise or provide a refund if the order has shortages, damages or for items no longer needed.
  • Claims for damages or shortages must be made within 10 days of receipt of the order.
  • Requests for returns must be made within 30 days from date of shipment and returned in the original packaging.
  • Closeout merchandise may not be returned; all sales final.
  • Decorated products may not be returned including third party shipments.
  • All returns require a Return Authorization. Request a return here or email
  • Returned merchandise must be received within 30 days of receiving the Return Authorization.
  • Returns are subject to a 15% restocking charge.
  • Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.

Send Augusta Sportswear® Product Returns (with Shipping Pre-Paid) to:

Augusta Sportswear Returns
425 Park West Drive
Grovetown, GA 30813

Holloway®, High Five® and Russell Athletic Returns (with Shipping Pre-Paid) to:

Holloway Returns
600 N Stolle Drive
Sidney, OH 45365

How do I request a return authorization (RA)? +

To begin the returns process please click here.

When will I receive a credit for my return? +

Once the return is received and processed, a credit will be issued within 3 weeks.

Who do I contact if there is a problem with my order? +

Please call Customer Care at 800-237-6695, email us at, or use the “Live Chat” link in the bottom right corner of the website. Monday – Friday, from 8am – 7pm EST.


How do I pay my invoices? +

Invoices wil be paid to:
Augusta Sportswear Brands
P.O. Box 205601
Dallas, TX 75320-5601

How do I apply for terms? +

Augusta Sportswear Brands extends lines of credit to our customers. To get started, you will need to complete a Credit Application and return it to our Credit Department. It may take up to 30 days before credit is approved or denied. Start credit application here.

What is the terms policy? +

Our normal terms are net 30 days with prior credit approval. A credit application form is available upon request. We also accept MasterCard® , Visa®, American Express® or Discover®. There is no surcharge or extra processing fee for credit card payment at the time of purchase. All other accounts will be shipped C.O.D., certified check or money order. In order to obtain company check privileges, a complete credit review must be completed. All returned checks will be charged a $30.00 fee. Augusta Sportswear Brands requires a re-sale certificate or state tax identification certificate prior to opening an account or receiving a catalog.


Augusta Sportswear Brands provides same day shipping Monday through Friday on every in-stock order when placed by the following deadlines:
Fed Ex (all services) – 3 P.M. EST
International – 4 P.M. EST
UPS Air – 5 P.M. EST
USP Ground - 6 P.M. EST
Our goal is to ship every order on time and free from errors. We employ industry best practices to ensure inventory accuracy, which means we make it a priority to have the right product in the right location in the right quantity. This, combined with our attention to detail and technologically advanced warehouse equipment, makes it possible for us to fulfill our customers’ orders accurately every time.

Augusta Shipping Sidney Shipping

Will I be able to order all brands on one order? +

Yes, Augusta Sportswear, Holloway, High Five Sportswear and Russell Athletic may be ordered during the same checkout process.

How do I get free shipping? +

Any order shipping via UPS Ground with an Order Total over $200 qualifies for free shipping.

What is included to determine my shipping cost? +

The Order Total amount is the sum total of the order, including items that are excluded from discounting, such as wool, decoration, discontinued items, samples, etc., less all applicable discounts or promo codes that are part of the order.

Can I still get Fair and Simple shipping? +

Yes. Fair and Simple still applies to only standard UPS shipments shipped to a single contiguous US Address and 3rd Day Priority USPS for Puerto Rico, Alaska & Hawaii shipments. Orders shipped via air freight, special ground freight, and COD are not eligible for fair and simple freight.

How much is shipping? +

Order Total of $200 or less = $15 Flat Rate Shipping
Order Total over $200 = FREE Shipping

Is there a handling fee? +

No, the handling fee or order charge has been eliminated from all shipments.

Can I use my shipper number on orders under $200 but get free freight for orders over $200? +

No. Our systems can only handle one program. You will need to choose one or the other.

Can I combine separate orders to reach the $200 free freight limit? +

No, this is a per order charge. Multiple orders on the same day cannot be combined to reach the $200 limit.

Will there be one shipping fee if my order ships from different locations? +

With our new Fair and Simple shipping you will be able to order more than one brand and only be charged one shipment fee, even if it's shipping from multiple warehouses. Only when shipping expedited or COD will you have a shipping fee per delivery.

What is the policy on unclaimed COD shipments? +

Any refused COD shipment is subject to freight charges and a 20% or $25.00 minimum re-handling charge. These charges will be added to the next order and may be subject to pre-payment prior to shipping.

Who do I contact about shipping to Canada? +

For information regarding shipping our products to Canada, please contact us at

Varsity Jackets

Can I edit a saved design? +

Yes. A design can be edited by using the secure PIN provided when a design is saved. Please be sure to retain this PIN as this is the only way to edit a saved design. Customer Care will not be able to access your PIN or provide a new PIN. If you want to edit a saved design and have lost your PIN, you will need to recreate a new design.

Will I receive a design confirmation for a design that I saved? +

Yes. All saved designs will be emailed to the address entered during the save process. Only one email may be entered during the save process.

What is the lead time for my wool jacket? +

The lead time for blank wool jacket placed on the builder are the same as the 3-5 week ship dates based on your account status.

When does a design become an order? +

The design becomes an order when you follow the link to place an order, enter your account and shipping information and accept the terms and conditions. If you are placing an order from a previously saved design, you can click Start a New Order Based on this Design, review the design and roster information, then click the order link to continue. You will receive an automated email confirming that we received your order.

Can I make changes to an order once it is submitted? +

Some changes can be made within 24 hours of placing the order. Please contact Customer Care at 800.237.6695 to determine if order changes are possible.

Where can I put special order notes or shipping instructions? +

You can enter special notes or shipping instructions into the comment box during the review and save process.

Am I able to customize my jacket further with decoration/lettering/braid/cordage? +

Yes. Please use the comment box after you have added your sizes. You can reference previous orders, describe requested customization and/or reference the lettering you will be sending in for use on your order. Our Customer Care team will reach you at the number provided on your order if they have any questions.

Where do I send lettering/chenille that I am supplying for the order? +

Please send to:
600 North Stolle Ave.
Sidney, OH 45365
Attn: Lettering Coordinator and provide your PO#.

I want to design a wool jacket that is not showing as an option. What do I do? +

Our most popular styles are shown on the site. To order any styles not shown, please send your order to or call one of our Customer Care reps at 800-237-6695 to place your order.

Why was I able to use my PIN to make edits to the design, but am now unable to use my PIN to make changes to my order? +

Once you have placed your order, you are unable to make changes without contacting Customer Care. We work very quickly to get your order in process so the design is locked once an order in placed to ensure that changes are not made that we do not see.

Russell Athletic Sublimation

How do I place a Russell Sublimated Order? +

Placing a Russell Athletic Sublimation order is easy! Follow the steps at the top of the sublimation builder or use the order form. When using the order form, fill in all required information and upload any artwork. Note that creating your design on the Russell Athletic Sublimation Builder can save you some time by having less information to fill in on the form!
Once you have clicked the button to submit your order, our team will take it from there!

How do I request a mockup for Russell Sublimated product? +

Follow the same procedure as placing an order, except, select Mock Up Only on the online Order Form.

How do I place an order for a Reversible uniform? +

Create one side of your design on the builder selecting the design you wish to create from the Concepts drop down menu. Select the Concept that does not have the word Reversible in it. Save the Design.
Once saved, click the button at the top of the image: Create New Design. This will take you back to an editable version of the design. This time, select the Concept that DOES have the word Reversible in it. Make any changes to the design you wish to have on the reversed side and click to Save.
Download and save both PDFs to upload on to your online Order Form to submit your order.

How do I reorder a Russell Athletic design I created prior to Augusta Sportswear offering to produce? +

When you fill out the online Order Form, select Reorder, and notate the previous RON or PO number.
Please note, we are only able to produce styles/designs that are currently offered on the Builder, so reorders for a style/design not shown, are unable to be reordered.

When the order is submitted, does it send to you automatically? +

Once the online Russell Athletic Sublimation order form is submitted, it automatically sends the order to our Customer Care team to enter.

Why do I need to download Flash? +

The Russell Athletic Sublimation Builder operates off Flash. To fully take advantage of the Builder, Flash will need to be downloaded.

How do I save my design? +

Once in the Russell Athletic Sublimation Builder, you can create and save as many designs as you want and save them to your Locker Room. Follow the steps under How to Place an Order, to create your personal log in information to save designs.

What is the Locker Room on the Russell Athletic Sublimation Builder? +

The Locker Room is the location on the builder where all the designs you have saved will be stored. Each time to visit the Russell Athletic Sublimation Builder, you can edit, order or reorder off those saved designs.

When will my lead time start? +

All orders placed before 3pm EST on business days, will be entered same day. After 3pm EST, orders will be entered the following business day and the lead time will begin at that time.

What is the lead time for Russell Sublimation Orders? +

Standard Builder orders, with no custom artwork/logos, are 4 weeks (20 business days). Custom art orders are 4 weeks (20 business days) from art approval.
Lead times can be affected by US and Mexico holidays.

Why do I need a separate login for Russell Athletic Sublimation? +

The Russell Athletic Sublimation Builder does not link directly to Augusta Sportswear files, so a separate log in is needed to create and save designs. This is a temporary step to get Russell Athletic Sublimation to our customers as quickly as possible, but will be phased out within the year.
Please note, logos cannot be uploaded to the Russell Athletic Sublimation Builder, but can be uploaded on to the online Order Form.

How do I login and manage my Russell account? +

Login, create and reset your password here.

Are there any minimums? +

We accept 1 piece orders.

Can I use a custom design line, custom colors, or custom fonts on a Russell style? +

Custom designs, colors and fonts are only offered on Augusta Sportswear Brands sublimated products and not on Russell Athletic Sublimation.

Are rush fees available? +

At this time, rush options are not available on Russell Athletic Sublimation.

What Russell styles and designs are currently offered? +

Russell basketball for Adult, Ladies and Youth is currently available to order. Over the next 12 months, we will phase in baseball, softball, and football.

Will the Russell Athletic colors match the Augusta Sportswear colors? +

Colors will match Russell Athletic standards, which will in some cases, be different than Augusta Sportswear brands.
Sublimation colors do not match exact to stock garment colors as well.
Be mindful that the color on your computer monitor may be different from the actual garment color due to variances in screen resolution. If color matching is a concern, we always recommend ordering a sample prior to placing your order.

Can I cancel or change my order? +

You have up to 24 hours to make a change to a Sublimation order.

What is your Return policy for Sublimation orders? +

Sublimation order are not eligible for return.

Can I remove the Russell Athletic logo or change the locker tag? +

The Russell Athletic logo and locker tags are unable to be removed from the product.

Can a coach, team, or league order this product directly? +

We accept orders from Augusta Sportswear customers who have applied and been approve for an account. To become an account, you will need an active resale license. Click here to sign up for an account.
If you do not qualify for an account, contact Customer Care to locate a local Augusta Sportswear Dealer in your area in which you can order through.

Can I get inventory numbers on my uniforms? +

Yes, we can add a small number to the bottom inside hem for inventory purposes. You can email your list of numbers to and reference the PO in the subject line. When placing the order please add in the comment box that you are sending in a list for inventory numbers.

How do I get samples? +

There are 3 options for ordering a sample:
  1. Order as you would any other order by following the steps under How To Order, notating in the Comments section that you would like a 1 piece 50% sample. The Lead time would be the standard 4 weeks.
  2. Order a stock sample with a set design to use to see and feel the garment. When in stock, these ship same day is order is placed by 5:30 pm EST. Send PO to
  3. Order a stock sizing sample, all white, to use to size your team. When in stock, these ship same day is order is placed by 5:30 pm EST. Send PO to

Can I combine my Sublimation order with a blank order to get an extra 5% discount on orders over $3,000? +

Yes, if placed same day, using same PO number. Please email your blank stock order separately to with the same PO as your Sublimation order. Please make sure to note on your Blank stock order, as well as in the Sublimation Order Comments, that these two orders should be combined together to receive the 5% and/or Free Shipping discount. If this note is not on both orders, or if orders are placed on different days, they cannot be combined.

Russell Athletic Artwork/Logos/Mascots

Can I add my own logo/mascot? +

Yes! Just upload your artwork on the online order form as you’re placing your order. If you have any issues uploading, feel free to email the logos/mascot to with a description of which PO is belongs to.

What is the best artwork format to upload for my order? +

Vector art is preferred for the best resolution of the images. Acceptable formats are .ai or .eps.

Where can I place my logo/mascot? +

On Jerseys, you may add a custom logo/mascot to the Left Chest and/or Upper Center Back.
On Shorts, you may add a custom logo/mascot to the Front Lower Center Leg and/or Side Lower Center Leg.
For inquires on any other locations, please contact Customer Care who will find the answer on your behalf.

Will I receive an art proof prior to production? +

If you have added a custom logo/mascot to your order, you will receive an artwork proof to approve prior to production. Your lead time will begin once you have approved your artwork.

When will I receive my art proof? +

In 2 business days from date order is placed.

How do I get help using the builder, troubleshooting issues, and anything else related to Russell Athletic Sublimation? +

Contact our helpful Customer Care representatives at or by calling 800.237.6695.


With the Fair and Simple Pricing Program, customers will receive the same account level discount for all brands. Now, customers can simply look up the price of an item based on their Account Level status. In addition, when customers log onto the wholesale website, their Account Level status will be clearly stated and automatically used in transactions going forward. Account Level discounts are determined by annual sales.

Augusta Sportswear Brands program benefits also include order level discounts where customers will receive an additional 5% off any order over $3,000. This stackable discount allows customers to receive this discount on top of their Account Level discount. Note - wool, decoration, samples and discontinued items do not count toward the $3,000.

Furthermore, handling fees have been eliminated to reduce costs and simplify business.

How do I find out the price of an item for my business? +

When you login you will see prices displayed on the product page for each style. Click the link “show prices” on the product page once you are logged in on the website.

Do I get the same discount for any brand? +

Yes, discount levels are the same for all Augusta Sportswear brands

Do all styles get the same account level discount? +

Yes, except basic wicking tees under the Augusta Sportswear Brand. These items will have a steeper discount percentage due to the highly competitive nature of that category.

Are quantity discounts still available? +

Yes. You can receive an additional 5% on any order over $3,000! This is a stackable discount, meaning it is in addition to any account level discount.
Wool, decoration, samples and discontinued items do not count toward the $3,000.

Are we continuing with the High Five package discounts? +

Yes. The High Five package program discounts remain intact. However, these programs effectively replace the 5% order level discount. Thus, for High Five package orders, you will automatically receive the better of package program pricing or the 5% account level discount if over $3,000.

What about the charges for larger sizes? +

Another great benefit with this new program. We have standardized the price of larger sizes. Now, you only pay $3.00 for 3X; $4.50 for 4X; $6.00 for 5X; and $7.50 for 6X. This excludes wool products, which maintain our current charges.