- Claims for damages or shortages must be made within 10 days of receipt of the order.
- Requests for returns must be made within 30 days from date of shipment and returned in the original packaging
- Closeout merchandise may not be returned; all sales final.
- Decorated products may not be returned including third party shipments.
- All returns require a Return Authorization. To request a return, call Customer Care at 800-237-6695 or fill out the form below.
- Returned merchandise must be received within 30 days of receiving the Return Authorization.
- Returns are subject to a 15% restocking charge.
- Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.