Request a Return

We will gladly replace merchandise or provide a refund if the order has shortages, damages, or for items no longer needed.


To request a Return Authorization, please enter the information requested below and a Customer Care specialist will respond back as soon as possible.

Return/Refund Policy

  • Claims for damages or shortages must be made within 10 days of receipt of the order.
  • Requests for returns must be made within 30 days from date of shipment and returned in the original packaging
  • Closeout merchandise may not be returned; all sales final.
  • Decorated products may not be returned including third party shipments.
  • All returns require a Return Authorization. To request a return, call Customer Care at 800-237-6695 or fill out the form below.
  • Returned merchandise must be received within 30 days of receiving the Return Authorization.
  • Returns are subject to a 15% restocking charge.
  • Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.