FREQUENTLY ASKED QUESTIONS

No orders ship only from our various distribution centers across the US in order to make our entire product line available in Canada.

No there are no duty or brokerage charges. Augusta Sportswear Canada Inc is the importer of record on all orders.

You will only be charged the same applicable taxes as doing business with any other Canadian company.

You can place orders by phone, email and online on www.augustasportswear.ca.

Product approved for return will be sent to our Canadian sales office. No special paperwork needed to ship product back across the border.

Invoices can be paid in CAD via cheque & EFT. Credit card payments will also be available.

Blank orders ship same day when recieved before 3PM EST. Custom decorated and sublimated order ship dates can be found on our website and are updated daily.

Yes, all brands are available to Canadian customers. Certain Russell Athletic styles due to distribution restrictions in the Canadian market are not available.

A digital copy of all catalogues with CAD MSRP pricing is available online here. We do not offer a printed version of the catalog at this time.

Orders generally arrive within 2 to 5 business days depending on where you are located in relation to the distribution center shipping your product.

Canadian orders only ship under our Fair & Simple shipping program with FedEx.

Orders do ship direct from US warehouses to Canadian dealers. They do not stop first at our Canadian office.

Holloway & Russell product ship from Sidney, Ohio.

Augusta & High Five product ship from Grovetown, Georgia.

Pacific Headwear ships from Eugene, Oregon (Western customers) & South Boston Virginia (Eastern customers).

Customer Care is available 8am-6pm ET MON - FRI.

Phone: 800-237-6695
Email: canadasales@augustasportswear.com
Live Chat
Use the Contact Form on the Help page.

In order to purchase direct you would need a resale certificate. If you do not have that and would like to purchase through a local vendor, please contact our Customer Care with your zip code and our team will be happy to supply a list of companies in your area to order thru.

Yes, you can place a single order for all of our brands, but it may ship from more than one location. You could receive multiple invoices and credit card charges if you are a credit card customer.

The next available date will be given for out-of-stock items. Based on availability, when placing orders on the website, you can now select to have backorders ship as available and they can be tracked individually. If emailing your P.O. to canadasales@augustasportswear.com, all orders will be shipped and backordered unless noted on the P.O. to ship complete. For custom items, please specify on your P.O. if you would like to ship and backorder, or all custom orders will ship complete.

View your order history, located under My Account at the top right of your screen. If you need information on previous orders, please contact Customer Care.

Order tracking information is available via the automated shipping notification. Track your order here or Chat with Customer Care.

Yes, view our Sizing Chart To view product specific specs, please click on the link provided on the product page under Style Measurements.

If you click on the item it will take you to the product page. You can then see available colors. If you click on a color, the inventory is listed below.

The best inventory icon identifies styles that have a minimum number of units available across the majority of colors and sizes.

Sorting by Total Inventory on a product listing or search results page sorts styles by the total number of available in-stock units or SKUs, from highest to lowest.

Yes, our backorder dates are accurate to the best of our ability.

We have offices, production facilities, and distribution centers in Grovetown, Georgia, Sidney, Ohio, Coburg, Oregon and South Boston, Virginia.

You can submit your blank stock order by checking out at www.augustasportswear.com, by emailing canadasales@augustasportswear.com, or by Chatting with Customer Care.

Please submit all Sublimation orders through our online builder. Start building now.

Please submit all Wool orders through our online builder or email your P.O. to canadasales@augustasportswear.com.

Download our Customer Supplied Chenille Form here.

Apparel: Submit your decorated apparel order or email canadasales@augustasportswear.com.

Custom Caps:You must be logged in to your dealer portal. Select the caps you wish to purchase, customize as desired, and click place order.

On blank stock items we do not have a minimum order quantity. We do have minimums on our custom products.

It is your responsibility to insure that the products you have ordered are compliant by consulting the governing body of your state or league.

Setting up a new customer account with Augusta Sportswear Brands is easy! Click here and you will be directed to a new page to complete the “New Customer Request” form. Along with the request form, you will be asked to submit your Certificate of Business and state-appropriate tax forms. Once the forms are received, a new account is typically setup with 24 - 48 hours.

Re-establishing an account is easy! Click here and you will be directed to a new page to complete the “New Customer Request” form. If you have your old account number, you can simply notate that in the form. Along with the request form, you will be asked to submit your Certificate of Business and updated state-appropriate tax forms. Once the forms are received, your account is typically reopened with 24 - 48 hours.

Please contact Customer Care or email canadasales@augustasportswear.com to request and our team will be happy to unlock your account.

You can reset your password here or click the “forgot password” link on the login screen at the top right. Then you will have options to reset your password.

Please Chat Here with Customer Care to request any account changes.

All Returns require a valid Augusta Sportswear Return Authorization number. Returns are subject to a 25% restocking charge. Restock fee will be waived if a replacement order of equal or greater value is placed at the time the Return Authorization is issued.

• We will gladly replace merchandise or provide a refund if the order has shortages, damages or for items no longer needed.
• Claims for damages or shortages must be made within 10 days of receipt of the order.
• Requests for returns must be made within 30 days from date of shipment and returned in the original packaging.
• Closeout merchandise may not be returned; all sales final.
• All caps must be returned unworn within 30 days of the RMA issue date in order to receive a refund.

Custom orders produced according to customer specifications and meeting production standards may not be returned.

Orders decorated by a 3rd party, including if they were decorated on a mis-shipment may not be returned.

Customers receiving caps that are missing elements such as buttons, button changes, custom piping, side or back logos may elect to return the caps for repair or receive a discount for the cost of the missing element. Caps with missing elements will not be replaced.

To begin the returns process please click here.

Once the return is received and processed, a credit will be issued within 3 weeks.

We have various ways to take advantage of receiving a sample based on which type you are needing:

• Blank Apparel & Caps:
• All sample orders are 50% net price and limited to one piece per style, color, and size. Click here to place sample orders.
• Decorated Apparel:
• You may order a 1 piece decorated sample at 50% net price for the garment and full price for the decoration based on the minimum quantity charge.
• Spec Sample Cap:
• Each stock cap with embroidered logo spec sample will be a flat $35 fee which includes: cap, embroidery and setup fee. For each additional cap with the same logo, it will be $10 MSRP.
• If the sample results in an order for 144+ caps using exact artwork, a request can be submitted to credit for the spec sample.
• Sew-outs, a sample cap we run and email a picture, are available for $25 MSRP, and adds 3 days to the production time. The fee is waived if the order is for 72 pieces or more.
• Sublimation
• STANDARD BUILDER SAMPLE - Customer can create their own sample on the builder for 50% off dealer price. It will ship in standard 3 weeks. It must be noted that this is a sample order in the comments (1 piece limit).
• STANDARD BUILDER SAMPLE EXPEDITED - Customer can create their own sample on the builder and have it delivered in 2 weeks. They will pay net (dealer) price and must note this is a 2-week sample in the order comments (1 piece limit).
• CUSTOM ARTWORK SAMPLES - Customer can create their own sample with artwork on the builder or email their PO and artwork to canadasales@augustasportswear.com, pay 50% off dealer price and will ship standard 4 weeks from the time art is approved (1 piece limit).
• CUSTOM ARTWORK SAMPLES EXPEDITED - Customer can create their own sample with artwork on the builder or email their PO and artwork to canadasales@augustasportswear.com, and have it delivered in 2 weeks from art approval. They will pay net (dealer) price and must note this is a 2-week sample in the order comments (1 piece limit).
• **All of the ABOVE are non-returnable**
• PRE-SELECTED SUBLIMATION SAMPLESstock decorated - The letter S will be in the style number - These will ship same day and are 50% off net price (which is dealer price). (M3 already has reduced price populated – no need to adjust pricing. These can be returned without a restocking fee.
• BLANK SIZE RUN SAMPLES - stock decorated – The letter S will be in the style number) – These are solid white (no decoration) and are used for sizing. They use the same style numbers as the stock decorated just make sure to choose white. These can be returned without a restocking fee.

Invoices wil be paid to:
Augusta Sportswear Brands
P.O. Box 205601
Dallas, TX 75320-5601

Augusta Sportswear Brands extends lines of credit to our customers. To get started, you will need to complete a Credit Application and return it to our Credit Department. It may take up to 30 days before credit is approved or denied. Email creditapplications@augustasportswear.com. to apply for terms.

Our normal terms are net 30 days with prior credit approval. A credit application form is available upon request. We also accept MasterCard®, Visa®, and American Express®. There is no surcharge or extra processing fee for credit card payment at the time of purchase. All other accounts will be shipped certified check or money order. In order to obtain company check privileges, a complete credit review must be completed. All returned checks will be charged a $30.00 fee. Augusta Sportswear Brands requires a re-sale certificate or state tax identification certificate prior to opening an account or receiving a catalog.

Augusta Sportswear, Inc. offers account level discounts based on yearly purchases. Customer account pricing applies to all brands and styles, excluding wool.

When you login you will see prices displayed on the product page for each style. Click the link “show prices” on the product page once you are logged in on the website.

We have standardized the price of larger sizes. Now, you only pay $3.00 for 3X; $4.50 for 4X; $6.00 for 5X; and $7.50 for 6X. This excludes wool products, which maintain our current charges.

Apparel / Caps:

• There are no discounts on garment / caps decoration charges.

All lead times are from art approval. For the fastest turn time place your order through the FREESTYLE headwear builder. You can use the comment box to instruct our art team to make any changes to the artwork or order that you are unable to complete on the builder. Art proofs will be sent in less than 2 business days. For orders not entered on the FREESTYLE headwear builder or web form proofs can take up to 5 business days.

*Please allow 2-3 business days for art approvals when placed on the builder. This can extend during peak seasons or when the builder is not utilized for an order.

Lead times are in business days and can be extended during peak seasons.

If multiple lead times are on one order we will ship the order complete at the later of the two dates.

Reorders from previous builder orders will receive an art proof. A reorder is defined as using the same artwork in the same colors and size on the same hat.

We make every effort to ship quickly and accurately. If we make an error we strive to ship replacements at or before our published lead times.

Vector files, including PDF, AI, and EPS. We can also take JPG and PNG to redraw. These files can be uploaded to the FreeStyle cap builder, uploaded to the online Decoration order form or emailed in with the P.O. Supplying artwork in preferred format allows for a more accurate and timely order experience. Please email: canadasales@augustasportswear.com.

If you have a DST or EMB file that you would like us to use, please send file to canadasales@augustasportswear.com, and in the subject please put in the subject line “DST FILE, PO: XXXX/ Design ID: C1234” and attach the file(s).

The thread that we use for custom caps is Isacord and on our apparel we use Signature Thread.

Art approval is your sign off on the artwork and roster telling us to proceed with an order you have already placed. We do everything possible to ensure order accuracy, but ultimately need your final sign off to produce the garment accurately. It is critical to give the art approval process a thorough review. Lead times do not start until you have provided approval on the artwork, roster, and all relevant order information.

If you place an order for decorated caps and apparel on one P.O., you will receive 2 separate invoices: one when the apparel ship and one when the caps ship.

Yes, your charges for decoration do count towards meeting the $200 for Free Shipping.

You can enter special notes or shipping instructions into the comment box during the review and save process.

Mockups can be requested through the FreeStyle Builder. Simply create your design and when you reach step 3 for the quantity and roster information, select MOCKUP under size. Continue on to the summary page and submit your request. Our art team will then process your mockup.

Log into your ecomm account and click MY ACCOUNT. Go to MY FREESTYLE DESIGNS and click on FREESTYLE HEADWEAR. Select the mockup that you need to place an order for. Click on REORDER, fill out the sizes / quantity / roster and add to your cart and check out.

As we migrate to the Freestyle builder the preferred way to place a reorder is to rebuild it on the FreeStyle builder. If you rebuild it once, you will be able to order again and again using the reorder functionality in your saved design history. If you would prefer to not take the route, you are able to reorder using the custom jot from and a previous order #. You can access that link from here

Decorated samples are available on a stock cap. There is a $35.00 charge for the first piece. Each piece after that is $10.00 more per cap for up to 6 pieces. Each additional piece after the first can be on a different style cap or a different thread color.

We offer a deep stock of thread colors. If we do not have your desired color you will need to send us the thread color. If you do not see your desired thread color on the builder but believe we stock the color that you need, please list the color in the comment box

After art approval orders cannot be cancelled or changed. If you have not approved artwork or need to make a change, please email Augusta Sportswear Brands at canadasales@augustasportswear.com. for all changes.

Augusta Sportswear Brands custom product is not available for returns. Defective garments will be reviewed on a case by case basis.

All shortages/claims must be made within 10 business days of invoice date. We will make every effort to get all shortages replaced and shipped within 5 business days.

Uploading an image or logo constitutes the customer’s consent to give Augusta Sportswear a royalty-free, irrevocable license to use and reproduce such image or logo on customized products as ordered by the customer. The customer agrees to indemnify Augusta Sportswear for the use of such an image or logo on the customized product as ordered by the customer. Augusta Sportswear Brands Customer Care will provide each customer with a licensed logo authorization form to release the rights to use with the customer’s order from.
Augusta Sportswear reserves the right to refuse any order with art deemed inappropriate because of an inappropriate logo or phrase.

Compliance:

The process of stitching decoration or trimming, cut from one fabric piece, to another, to add dimension.

The process of decorating by using a special machine that is programmed to stitch a design combining texture, pattern and color.

Material used beneath the embroidered fabric to provide stability and support.

The process of converting artwork or logos into a series of stitch commands read by an embroidery machine’s computer.

An embroidered design with a finished edge, stitched independent of apparel.

Processes done after the embroidery is completed, including trimming loose threads, removing excess facing or backing, and pressing or steaming to remove puckers and hoop marks.

An embroidered design composed of one or more letters, usually one’s initials or name.

The process of stitching a dense motif over embroidery/craft foam to create a three-dimensional effect.

Threads designed for effects such as shine, glitter, iridescence or thickness. The threads are often made from synthetic materials including rayon, metallic and textured nylon. Mercerized cotton is also often used.

Standard lead times in business days from art approval

• Orders placed over email and not using the preferred order placement method will receive 5 additional days of lead time
• Turbo styles are select cut & sew garments that give you the highest quality and coverage with the fastest lead times. These styles are notated on the builder. Although all Turbo orders using our design templates and vector artwork will get our fastest lead time, please ensure no delay in order entry by placing your order on our FreeStyle builder.
• Custom colors and fonts require additional lead time as addressed below.
• For Turbo styles please allow 1 extra day of lead time for every 100 pcs on an order. A 300 pc order would have 3 additional days of lead time.
• Augusta Sportswear Brands will not be responsible for production delays caused by natural disasters, strikes, labor disputes, war, riots, civil discord, terrorism, US holidays, local Mexico holidays, government actions, customs delays, Fed Ex delays.
• Lead times are based on available capacity and may be adjusted during peak periods.
• Lead time starts from art approval. Supplying artwork in vector format and supplying detailed information around placement, size, and colors will help speed up the process.

We make every effort to ship quickly and accurately. If we make an error we strive to ship replacements within 7 business days from art approval.

For the quickest and most economical order process, please submit artwork in vector format. We accept either .eps, pdf, or .ai files. All other file types can be redrawn but will not be exact match and will extend lead-time.

Art approval is your sign off on the artwork and roster telling us to proceed with an order you have already placed. We do everything possible to ensure order accuracy, but ultimately need your final sign off to produce the garment accurately. It is critical to give the art approval process a thorough review. Lead times do not start until you have provided approval on the artwork, roster, and all relevant order information.

It is important to preview each image during roster entry to ensure that the selections render correctly. This step allows the opportunity to go back and make changes to the design prior to order submission. The customer is responsible for proofing and approving all names and numbers. This includes ensuring font is in desired upper or lower case format. Utilize our online roster form for ease of submission. Please follow roster instructions to ensure correct information is applied to your order.

Mock-ups are requests for artwork without supplying an order. Augusta Sportswear Brands offers free custom mock-ups and logo redraws. In the rare instance that art requires over 3 hours to complete and is not accompanied with an order, you will be charged an additional charge for the time. We will request your approval to move forward before proceeding with the charges. In these instances when you pay for a mock up and come back to place your order we will not charge the custom art fee associated with that order. If you place an order from a mock-up you will still receive the final art with your roster to approve.

Augusta Sportswear brands will accept custom font orders if the live format of the custom font is provided. The order will be considered full custom and longer lead times apply. See details above. Additionally, a per unit upcharge of $6 MSRP will be applied for up to 50 units. Augusta Sportswear pattern fills can be added to both standard and custom fonts. If the garment design uses a standard font and pattern fills are applied, the order will be considered full custom with longer lead times and the $6 MSPR per unit upcharge. If the garment design uses a custom font and pattern fills are applied, garments will only be upcharged $6 MSRP per unit once. Custom fonts or adding a pattern fills to fonts require additional time for large orders. Please add 5 additional days on orders over 75 pieces.

Augusta Sportswear offers a robust color pallet to cover any need. Colors are intended to match each of our brands stock color standards. These colors are calibrated regularly on all equipment. Despite all efforts to perfectly match the color standard, it is impossible to guarantee an exact match from order to order.

Online designs feature RGB values which can vary from one monitor to another. In production, the RGB values are converted to CMYK values for printing. Augusta Sportswear Brands will not be responsible for color variations between online previews and production garments.

We offer PMS color matching as a service. We are unable to guarantee an exact color match, but will utilize a detailed process to ensure the closest match possible. We charge $100.00 MSRP per color to be matched. These orders will require additional lead time to match the color. Please add 5 days to your lead time if you have less than 5 PMS color matches. Please add 10 days if you have 5 or more PMS color matches. Rush service is not available on these orders.

Reorders requiring a PMS color match will not receive a charge, but will require the additional lead time stated above.

We are unable to PMS color match on Russell Athletic styles.

Sublimated reversible garments are a great product to purchase two jerseys for the price of one. Please know that when very light and very dark colors are printed on reverse sides the darker color will show through the light color and will cause colors to be slightly off standard.

All cut and sew sublimated products are shipped directly from Mexico to the United States by International Fed Ex. The customer receives shipments the next business day unless it gets held in customs. Saturday delivery is not available. Augusta Sportswear Brands is not responsible for customs delays.

Please keep in mind when tracking orders on the FedEx website, the website will not show the correct delivery date until orders pass through customs and are in the United States. Once product is in the United States, FedEx should update their tracking information

After art approval orders cannot be cancelled or changed. If you have not approved artwork or need to make a change, please email Augusta Sportswear Brands at customsublimation@hollowayusa.com for art changes and canadasales@augustasportswear.com for all other changes.

Augusta Sportswear Brands sublimated product is not available for returns. Defective garments will be reviewed on a case by case bases.

All shortages/claims must be made within 10 days of invoice date. We will make every effort to get all shortages replaced and shipped within 7 business days.

COD payments are unavailable for sublimated orders.

Uploading an image or logo constitutes the customer’s consent to give Augusta Sportswear a royalty-free, irrevocable license to use and reproduce such image or logo on customized products as ordered by the customer. The customer agrees to indemnify Augusta Sportswear for the use of such image or logo on the customized product as ordered by the customer. Augusta Sportswear Brands Customer Care will provide each customer with a licensed logo authorization form to release the rights to use with the customer’s order from.

Augusta Sportswear reserves the right to refuse any order with art deemed inappropriate because of an inappropriate logo or phrase.

Compliance: It is the customer’s responsibility to ensure that the uniform they have designed is compliant by consulting the governing body of their state or league.

Sublimated designs will not crack, peel, or fade over time and will last the life span of the fabric. Designs do not wash out. Similar to piece dyed fabric pilling can occur. When pilling occurs the white body fabric can become visible. Below is a list of Sublimation “Do’s and Don’ts”. Following these care instructions will be crucial to the long life of your sublimated garment.

• Augusta Sportswear Brands will not be responsible for uniforms that are damaged due to improper care or maintenance. Failure to follow our specified care instructions will void all guarantees.
• Under no circumstances are sublimated garments to be put through a screen-print dryer or heat press. Dyes will migrate and the design will be ruined.