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Customer Care

800-237-6695

Spanish Ext: 6418

Fax: 888-432-9749

Hours: 8am-5pm EST
Mon-Fri

sales@augustasportswear.com

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Full Custom

General Info

Sublimation manufacturing processes

Cut & sew: Fabric is sublimated prior to sewing to ensure full sublimation coverage and best product quality.

Finished garment sublimation: Garment is pre-sewn and sublimated in full garment form to speed up the production process. Sublimation after sewing can expose minor imperfections as the garment may not lay completely flat during production. We QC every garment against a reasonable tolerance, but are not responsible for garment imperfections.

Sublimation order types

Type Definition Available on Russell Available on Finish Garment Art Approval Minimum Per Order
Standard Builder Orders placed on the builder, where all artwork is selected from the builder. Yes Yes No 0
Builder with Custom Logo Orders placed on the builder that utilize a custom logo supplied by the customer in a vector format. Yes Yes Yes 0
Full Custom Full custom orders that contain either a logo redraw, custom design lines, or custom placements. Yes No Yes 12

*Please allow 2-3 days for art approvals.
*Augusta Sportswear Brands will not be responsible for production delays caused by natural disasters, strikes, labor disputes, war, riots, civil discord, terrorism, local Mexico holidays, government actions, customs delays, Fed Ex delays.

Lead times

Standard lead times in business days from art approval

Please add 5 additional days to the chart below for reversible garments.

Manufacturing Process Brand Standard Builder Builder with Custom Logo Full Custom
Cut & Sew Holloway and High Five 15 15 20
Cut & Sew Russell 15 15 20
Finished Garment Augusta 5 5 -

*Lead times are based on available capacity and may be adjusted during peak periods.
*Lead time starts from art approval. Supplying artwork in vector format and supplying detailed information around placement and colors will help speed up the process.

Rush lead times in business days from art approval

Rush lead times are available for $10.00 MSRP per garment on all Holloway and High Five cut & sew orders. The rush may be turned off during periods of peak demand. Rush is not an option on Russell orders.

Please add 5 additional days for reversible orders.

Manufacturing Process Brand Rush Standard Builder Rush Builder with Custom Logo Rush Full Custom
Cut & Sew Holloway, High Five, Russell Athletic 10 10 15

Fill-In Orders up to 12 pieces

Manufacturing Process Brand Standard Builder Builder with Custom Logo Full Custom*
Cut & Sew Holloway, High Five, Russell Athletic 10 10 15

*If full custom fill-in order includes new sizes that have not been previously ordered, the lead time will be 20 days

Replacements

We make every effort to ship quickly and accurately. If we make an error we strive to ship replacements within 7 business days from art approval.

Artwork

How to submit: For quickest and most economical order process, please submit artwork in vector format. We accept either .eps, pdf, or .ai files. Files submitted in this format must be of proper resolution and true vector artwork or they will need to be resent or redrawn. All other file types can be redrawn but will not be exact match and will extend lead-time.

Art approval: Art approval is your sign off on the artwork, sizes, quantities, and roster telling us to proceed with an order you have already placed. We do everything possible to ensure order accuracy, but ultimately need your final sign off to produce the garment accurately. It is critical to give the art approval process a thorough review. Lead times do not start until you have provided approval on the artwork, roster, and all relevant order information.

Roster approval: It is important to preview each image during roster entry to ensure that the selections render correctly. This step allows the opportunity to go back and make changes to the design prior to order submission. The customer is responsible for proofing and approving all names and numbers. Utilize our online roster form for ease of submission. Please follow roster instructions to ensure correct information is applied to your order.

Mock ups: Mock-ups are requests for artwork without supplying an order. Augusta Sportswear Brands offers free custom mock-ups and logo redraws. If art requires over 3 hours to complete and is not accompanied with an order, you will be charged an additional charge for the time. We will request your approval to move forward before proceeding with the charges.

Custom fonts: Augusta Sportswear Brands will accept custom fonts used for text decorations that are the same for every garments in the order. If the text decoration is player specific (player name or player number) we will not accept custom fonts. Please reference our array of font options within the Sublimation builder.

Sample policy

We have three options for samples to help you sell sublimation.

Type Purpose Lead Time Restocking Fee Where to find
Pre-selected samples Show quality and style Same day No Check website or email sales@augustasportswear.com
Fit samples Fit player for size Same day No Email sales@augustasportswear.com
Custom sample Spec sample for an order Standard time 50% off / Expedite to 10 days full price Yes Create on builder or send to sales@augustasportswear.com

Color

Augusta Sportswear offers a robust color pallet to cover any need. Colors are intended to match each of our brands stock color standards. These colors are calibrated regularly on all equipment. Despite all efforts to perfectly match the color standard, it is impossible to guarantee an exact match from order to order.

Online designs feature RGB values which can vary from one monitor to another. In production, the RGB values are converted to CMYK values for printing. Augusta Sportswear Brands will not be responsible for color variations between online previews and production garments.

PMS Color Matching

We offer PMS color matching as a service. We are unable to guarantee an exact color match, but will utilize a detailed process to ensure the closest match possible. We charge $100.00 MSRP per color to be matched. These orders will require additional lead time to match the color. Please add 5 days to your lead time if you have less than 5 PMS color matches. Please add 10 days if you have 5 or more PMS color matches. Rush service is not available on these orders.

Reorders requiring a PMS color match will not receive a charge, but will require the additional lead time stated above.

Sublimated reversible garments are a great product to purchase two jerseys for the price of one. Please know that when very light and very dark colors are printed on reverse sides the darker color will show through the light color and will cause colors to be slightly off standard.

General order information

Shipping: All cut and sew sublimated products are shipped directly from Mexico to the United States by International Fed Ex. The customer receives shipments the next business day unless it gets held in customs. Saturday delivery is not available. Augusta Sportswear Brands is not responsible for customs delays.

Tracking orders: Please keep in mind when tracking orders on the FedEx website, the website will not show the correct delivery date until orders pass through customs and are in the United States. Once product is in the United States, FedEx should update their tracking information.

Order changes and cancellations: After art approval orders cannot be cancelled or changed. If you have not approved artwork or need to make a change, please email Augusta Sportswear Brands at customsublimation@hollowayusa.com for art changes and sales@augustasportswear.com for all other changes.

Returns: Augusta Sportswear Brands sublimated product is not available for returns. Defective garments will be reviewed on a case by case bases.

Shortages & claims: All shortages/claims must be made within 10 days of invoice date. We will make every effort to get all shortages replaced and shipped within 7 business days.

COD payment is unavailable for sublimated orders.

Combining sublimated and blank stock orders to reach higher discount levels, can be achieved if orders are placed on the same day and utilize the same PO number. Please email your blank stock order separately to sales@augustasportswear.com with the same PO as your Sublimation order and put a note on each order that you have submitted two orders and to combine them so you can reach the maximum discount. Stock and sublimated product will not ship together but both will receive the volume discount if it is noted and earned.

Legal

Copyright & registered trademark: Uploading an image or logo constitutes the customer’s consent to give Augusta Sportswear a royalty-free, irrevocable license to use and reproduce such image or logo on customized products as ordered by the customer. The customer agrees to indemnify Augusta Sportswear for the use of such image or logo on the customized product as ordered by the customer. Augusta Sportswear Brands Customer Care will provide each customer with a licensed logo authorization form to release the rights to use with the customer’s order from.

Augusta Sportswear reserves the right to refuse any order with art deemed inappropriate because of an inappropriate logo or phrase.

Compliance: It is the customer’s responsibility to ensure that the uniform they have designed is compliant by consulting the governing body of their state or league.

Care of sublimation garments

Sublimated designs will not crack, peel, or fade over time and will last the life span of the fabric. Designs do not wash out. Similar to piece dyed fabric pilling can occur. When pilling occurs the white body fabric can become visible. Below is a list of Sublimation “Do’s and Don’ts”. Following these care instructions will be crucial to the long life of your sublimated garment.

Yes No
Machine wash cold water, gentle cycle with similar colors. Do not use bleach
Dampen any stains with water and a small amount of mild soap or detergent. Do not use fabric softeners
Tumble dry on low works fine, but hang to dry is best. Do not iron
Turn garment inside out before washing (this is not required, but may extend the life of the garment) Do not dry clean, store damp, or wash or dry with items containing velcro zipper, or other rough surfaces
Do not rub fabric against abrasive surfaces like a fence or velcro from a bag

Augusta Sportswear Brands will not be responsible for uniforms that are damaged due to improper care or maintenance. Failure to follow our specified care instructions will void all guarantees.

Under no circumstances are sublimated garments to be put through a screen-print dryer or heat press. Dyes will migrate and the design will be ruined.

Russell Athletic specific information

Russell Athletic is a great addition to our brand portfolio. There are slight differences with Russell as we fully integrate the brand into our offering. Below is a brief summary of the differences.

Placing orders: Placing a Russell Athletic Sublimation order is easy! When using the order form online, fill in all required information and upload any artwork. Note that creating your design on the Russell Athletic Sublimation Builder can save you some time by having less information to fill in on the form!

Mock ups: Place it like an order simply select “mock up” in the drop down box on the online order form.

Reorders prior to Augusta Sportswear: Fill out the online order form, select reorder, and notate the previous RON or PO number.

Russell Athletic Sublimation Builder

Russell Athletic styles will eventually be integrated into our new builder. In the short term please note these differences using the Russell Athletic builder.

  • The Russell Athletic Builder does not currently link directly to Augusta Sportswear files, so a separate log in is needed to create and save designs. To manage your personal Russell Athletic Sublimation account login, create and reset your password.
  • Please note, logos cannot be uploaded to the Russell Athletic Sublimation Builder, but can be uploaded on to the online Order Form.
  • The Russell Athletic Sublimation Builder operates off Flash. To fully take advantage of the Builder, Flash will need to be downloaded.
  • All RA saved designs are stored in the RA builder locker room. Each time a customer visits the Russell Athletic Sublimation Builder, they can edit, order or reorder off those saved designs.

Ordering Russell Athletic reversible uniforms

Select the concept labeled slide 1 and create that side of your design. Select the Concept that has side 2. Save the Design.

Once saved, click the button at the top of the image: Create New Design. This will take you back to an editable version of the design. This time, select the Concept that DOES have the word Reversible in it. Make any changes to the design you wish to have on the reversed side and save. Download and save both PDFs to upload on to your online Order form.

Tutorial Videos

FreeStyle Sublimation Full Length Tutorial (3:00 minutes)

Mobile, Save & Share Tutorial (1:00 minute)