Contact Us

Let our FreeStyle Sublimation Customer Care help you.

Customer Care


Spanish Ext: 6418

Fax: 888-432-9749

Hours: 8am-5pm EST

Live Chat

Chat with us
Hours: 8am-5pm EST

Chat Now

Pre-Order Sublimation


General Info

Check out our new price drops for 2020! View Comparisons Here

Sublimation order types

Type Definition Order Placement Method Art Approval Art Fee Minimum Per Order
Standard Builder Orders placed on the builder, where all artwork is selected from the builder (including size of decoration). FreeStyle Builder No No 0
Builder with Custom Logo Orders placed on the builder that utilize a custom logo supplied by the customer in a vector format. FreeStyle Builder Yes No 0
Full Custom Full custom orders that contain either a logo redraw, custom design lines, custom placements, fonts, or PMS colors. Full Custom Design Web Form Yes $6.00 MSRP per unit. Max charge up to 50 units. 12

*Please allow 2-3 days for art approvals. This can extend during peak seasons.
The minimum per order for custom sublimated masks and gaiters is 24 pieces.

Lead times

Standard lead times in business days from art approval

Sublimation Category Standard Builder Builder with Custom Logo Full Custom
Cut & Sew 15 15 20
Turbo Styles 5 5 10

*Orders placed over email and not using the preferred order placement method will receive 5 additional days of lead time

*Turbo styles are select cut & sew garments that give you the highest quality and coverage with the fastest lead times. These styles are notated on the builder. All Turbo orders using our design templates and vector artwork will get our fastest lead time. Please ensure no delay in order entry by placing your order on our FreeStyle builder.

*Custom colors and fonts require additional lead time as addressed below.

*For Turbo styles please allow 1 extra day of lead time for every 100 pcs on an order. A 300 pc order would have 3 additional days of lead time.

*Augusta Sportswear Brands will not be responsible for production delays caused by natural disasters, strikes, labor disputes, war, riots, civil discord, terrorism, US holidays, local Mexico holidays, government actions, customs delays, Fed Ex delays.

*Lead times are based on available capacity and may be adjusted during peak periods.
They are also quoted at the time of art approval. If an order is placed and the lead time changes prior to art being approved they will receive the updated lead time at art approval.

*Lead time starts from art approval. Supplying artwork in vector format and supplying detailed information around placement, size, and colors will help speed up the process.

Rush lead times in business days from art approval

Rush lead times are available for $10.00 MSRP per garment on all Holloway and High Five cut & sew orders. The rush may be turned off during periods of peak demand and is never available on Turbo.

Sublimation Category Standard Builder Builder with Custom Logo Full Custom
Cut & Sew 10 10 15

Fill-In Orders up to 12 pieces

Manufacturing Process Brand Standard Builder Builder with Custom Logo Full Custom*
Cut & Sew Holloway, High Five, Russell Athletic 10 10 15

*If full custom, fill-in order includes new sizes that have not been previously ordered, the lead time will be 15 days due to the need to grade the artwork.


We make every effort to ship quickly and accurately. If we make an error we strive to ship replacements within 7 business days from art approval.


How to submit: For quickest and most economical order process, please submit artwork in vector format. We accept either .eps, pdf, .svg or .ai files. All other file types can be redrawn but will not be exact match and will extend lead-time.

Art approval: Art approval is your sign off on the artwork and roster telling us to proceed with an order you have already placed. We do everything possible to ensure order accuracy, but ultimately need your final sign off to produce the garment accurately. It is critical to give the art approval process a thorough review. Lead times do not start until you have provided approval on the artwork, roster, and all relevant order information.

Roster approval: It is important to preview each image during roster entry to ensure that the selections render correctly. This step allows the opportunity to go back and make changes to the design prior to order submission. The customer is responsible for proofing and approving all names and numbers. This includes ensuring font is in desired upper or lower case format. Utilize our online roster form for ease of submission. Please follow roster instructions to ensure correct information is applied to your order.

Mock ups: Mock-ups are requests for artwork without supplying an order. Augusta Sportswear Brands offers free custom mock-ups and logo redraws. In the rare instance that art requires over 3 hours to complete and is not accompanied with an order, you will be charged an additional charge for the time. We will request your approval to move forward before proceeding with the charges. In these instances when you pay for a mock up and come back to place your order we will not charge the custom art fee associated with that order. If you place an order from a mock-up you will still receive the final art with your roster to approve.

Custom fonts: Augusta Sportswear brands will accept custom font orders if the live format of the custom font is provided. The order will be considered full custom and longer lead times apply. See details above. Additionally, a per unit upcharge of $6 MSRP will be applied for up to 50 units. Augusta Sportswear pattern fills can be added to both standard and custom fonts. If the garment design uses a standard font and pattern fills are applied, the order will be considered full custom with longer lead times and the $6 MSPR per unit upcharge. If the garment design uses a custom font and pattern fills are applied, garments will only be up charged $6 MSRP per unit once. Custom fonts or adding a pattern fills to fonts require additional time for large orders. Please add 5 additional days on orders over 75 pieces.

Sample policy

We have three options for samples to help you sell sublimation.

Type Purpose Lead Time Restocking Fee Where to find
Pre-selected samples Show quality and style Same day No Check website or email
Fit samples Fit player for size Same day No Email
Custom sample Spec sample for an order Standard lead time 50% off/Expedite with Rush fee $10.00 MSRP Yes Create on builder or complete our online order form.


Augusta Sportswear offers a robust color pallet to cover any need. Colors are intended to match each of our brands stock color standards. These colors are calibrated regularly on all equipment. Despite all efforts to perfectly match the color standard, it is impossible to guarantee an exact match from order to order.

Online designs feature RGB values which can vary from one monitor to another. In production, the RGB values are converted to CMYK values for printing. Augusta Sportswear Brands will not be responsible for color variations between online previews and production garments.

PMS Color Matching

We offer PMS color matching as a service. We are unable to guarantee an exact color match, but will utilize a detailed process to ensure the closest match possible. We charge $100.00 MSRP per color to be matched. This charge is in addition to the $6.00 MSRP art charge that is required to update all the art files with your custom color. These orders will require additional lead time to match the color. Please add 5 days to your lead time if you have less than 5 PMS color matches. Please add 10 days if you have 5 or more PMS color matches. Rush service is not available on these orders.

Reorders requiring a PMS color match will not receive a charge, but will require the additional lead time stated above.

We are unable to PMS color match on Russell Athletic styles.

Sublimated reversible garments are a great product to purchase two jerseys for the price of one. Please know that when very light and very dark colors are printed on reverse sides the darker color will show through the light color and will cause colors to be slightly off standard.

Semi sublimated garments feature a custom sublimated front panel and traditionally dyed back, arms and neck trim. Sublimated and dyed colors do not match exactly. Augusta Sportswear recommends that the primary body color for the sublimated panel is NOT the same as the back and sleeves.

General order information

Shipping: All cut and sew sublimated products are shipped directly from Mexico to the United States by International Fed Ex. The customer typically receives shipments in 2-3 business days unless it gets held in customs. Saturday delivery is not available. Augusta Sportswear Brands is not responsible for customs delays.

Tracking orders: Please keep in mind when tracking orders on the FedEx website, the website will not show the correct delivery date until orders pass through customs and are in the United States. Once product is in the United States, FedEx should update their tracking information.

Order changes and cancellations: After art approval orders cannot be cancelled or changed. If you have not approved artwork or need to make a change, please email Augusta Sportswear Brands at for all changes.

Returns: Augusta Sportswear Brands sublimated product is not available for returns. Defective garments will be reviewed on a case by case bases.

Shortages & claims: All shortages/claims must be made within 10 days of invoice date. We will make every effort to get all shortages replaced and shipped within 7 business days.

COD payment is unavailable for sublimated orders.


Copyright & registered trademark: Uploading an image or logo constitutes the customer’s consent to give Augusta Sportswear a royalty-free, irrevocable license to use and reproduce such image or logo on customized products as ordered by the customer. The customer agrees to indemnify Augusta Sportswear for the use of such image or logo on the customized product as ordered by the customer. Augusta Sportswear Brands Customer Care will provide each customer with a licensed logo authorization form to release the rights to use with the customer’s order from.

Augusta Sportswear reserves the right to refuse any order with art deemed inappropriate because of an inappropriate logo or phrase.

Compliance: It is the customer’s responsibility to ensure that the uniform they have designed is compliant by consulting the governing body of their state or league.

Care of sublimation garments

Sublimated designs will not crack, peel, or fade over time and will last the life span of the fabric. Designs do not wash out. Similar to piece dyed fabric pilling can occur. When pilling occurs the white body fabric can become visible. Below is a list of Sublimation “Do’s and Don’ts”. Following these care instructions will be crucial to the long life of your sublimated garment.

Yes No
Machine wash cold water, gentle cycle with similar colors. Do not use bleach
Dampen any stains with water and a small amount of mild soap or detergent. Do not use fabric softeners
Tumble dry on low works fine, but hang to dry is best. Do not iron
Turn garment inside out before washing (this is not required, but may extend the life of the garment) Do not dry clean, store damp, or wash or dry with items containing Velcro zipper, or other rough surfaces
Do not rub fabric against abrasive surfaces like a fence or Velcro from a bag

Augusta Sportswear Brands will not be responsible for uniforms that are damaged due to improper care or maintenance. Failure to follow our specified care instructions will void all guarantees.

Under no circumstances are sublimated garments to be put through a screen-print dryer or heat press. Dyes will migrate and the design will be ruined.

Tutorial Videos

FreeStyle Sublimation Full Length Tutorial (3:00 minutes)

Mobile, Save & Share Tutorial (1:00 minute)

Retrieve FreeStyle Design

Please type in your reference number below. If you have any questions, contact Customer Care.

Large Sublimated Opportunities