Everyone. There isn’t an annual volume qualification.
Q. Does the new freight program apply to all orders?
No, it applies only to standard UPS ground shipments shipped to a single contiguous U.S. Address and 3rd Day Priority USPS for Puerto Rico, Alaska & Hawaii shipments. Orders shipped via air freight and special ground freight will continue to use published rates plus insurance. COD orders, including standard ground, will continue to use published rates plus COD fee and insurance.
Q. Is there still a handling fee?
No, the handling fee (order charge) has been eliminated from all shipments!! Another great new benefit with this program.
Q. What is included in the order total to determine my freight cost?
The net order dollar amount is used to determine freight cost. The net order dollar amount is the sum total of the order, including items that are excluded from discounting, such as wool, VAS, discontinued items, samples, etc., less all applicable discounts or promo codes that are part of the order.
Q. Can I use my shipper number on orders under $200 but get free freight on orders over $200?
No. Our systems can only handle one program. You will need to choose one or the other.
Q. Can I combine orders to reach the $200 free freight limit?
No, this is a per order charge. Multiple orders in the same day cannot be combined to reach the $200 limit nor is it possible to combine orders across brands to reach the $200 limit.
Q. What about wool orders that we book separately for manufacturing reasons? This is only for Holloway.
For consolidated wool orders, the consolidated order value will be used to determine the freight level. Thus, consolidated wool orders over $200 will ship for free.
Q. What about backorders, how is the freight amount determined?
As this is a per order assessment, the net order dollar amount is used to determine freight, regardless of whether the order ships complete or is shipped and backordered.
Augusta Sportswear provides same day shipping on every order received by 5pm EST, Monday through Friday. Our goal is to ship every order on time and free from errors. We employ industry best practices to ensure inventory accuracy, which means we make it a priority to have the right product in the right location in the right quantity. This, combined with our attention to detail and technologically advanced warehouse equipment, makes it possible for us to fulfill our customers’ orders accurately every time.